Refund policy
At Bean Prix, every item is made to order especially for you. This helps reduce waste and allows us to offer a growing range of designs.
If you have any questions about your order, please contact us at hello@beanprix.com. We're real people and we'll always do our best to help.
Returns
If you believe there's a problem with your order, please contact us at hello@beanprix.com within 30 days of receiving your order.
To help us assess your request, please include:
- your order number or proof of purchase
- a brief description of the issue
- clear photographs showing the problem
Where appropriate, we may request additional information before approving a replacement or refund.
Please do not return any items until we've provided return instructions.
Change of Mind
Because every Bean Prix item is made to order, we do not accept returns or exchanges for:
- change of mind
- ordering the wrong size
- ordering the wrong colour
Please check the product description and size guide carefully before placing your order.
If you're unsure about sizing before ordering, feel free to contact us and we'll be happy to help.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact us at hello@beanprix.com as soon as possible so we can investigate and make things right.
Where a replacement or refund is approved due to a manufacturing, or fulfilment error, we'll provide the appropriate return instructions via email if a return is required and arrange the most suitable resolution for your order.
Exchanges
As all Bean Prix products are made to order, we do not offer exchanges.
If you believe there are exceptional circumstances, please contact us before placing a new order. We'll always do our best to help where we reasonably can.
Non-Returnable Items
Unless required by applicable law, we cannot accept returns for:
- sale items
- gift cards
- personalised or custom-made products
If you're unsure whether your order is eligible for a return, please contact us before sending anything back.
European Union Customers
If your order is delivered to a country within the European Union, you may have additional consumer rights under applicable law, including a 14-day cooling-off period in certain circumstances.
Where these rights apply, returned items must be:
- unworn and unused
- in their original condition
- returned with any original tags (where applicable)
- accompanied by proof of purchase
These statutory rights are not affected by any other part of this policy.
Refunds
Once we've reviewed your request, we'll let you know via email whether a refund, replacement or another appropriate resolution has been approved.
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for your bank or card provider to process the refund after it has been issued.
If more than 15 business days have passed since we've confirmed your refund, please contact us at hello@beanprix.com.