Refund policy

At Bean Prix, every item is made to order especially for you. This helps reduce unnecessary waste and allows us to keep creating more designs for people who love cars, racing and the drive.

We want you to love your Bean Prix order. That's why every purchase is backed by our 30-Day Happiness Guarantee, in addition to any rights you may have under applicable consumer law.

If you have any questions or something isn't quite right, email us at hello@beanprix.com. We're real people and we'll always do our best to help.

Our 30-Day Happiness Guarantee

If you're not completely happy with your order for any reason, contact us within 30 days of delivery and we'll work with you to make it right.

Depending on the circumstances, an appropriate resolution may include:

a replacement item
an exchange for another size or product
store credit
a partial refund
a full refund

If a return is required, we'll let you know and provide instructions.

Please don't send anything back without contacting us first.

Our 30-Day Happiness Guarantee is a voluntary Bean Prix policy and is provided in addition to any rights you may have under applicable consumer protection laws.

How to Get in Touch About Your Order

Email hello@beanprix.com within 30 days of delivery and include:

your order number or proof of purchase
a brief description of the issue
photographs of the item, where relevant

We may ask for additional information or photographs if we need them to understand what has happened.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, faulty, or isn't what you ordered, contact us at hello@beanprix.com as soon as possible.

We'll review the issue and arrange an appropriate solution, which may include a replacement or refund.

If we need the item returned, we'll provide return instructions. Please don't return an item before contacting us.

Wrong Size, Colour or Change of Mind

Ordered the wrong size? Changed your mind about the colour? Or received your tee and decided it simply isn't for you?

You're still covered by our 30-Day Happiness Guarantee.

Because every Bean Prix item is made to order, please contact us before returning an item or placing a replacement order.

We also recommend checking our Size Guide before ordering to help you find the fit you're after.

Personalised or Custom Products

If we introduce products made specifically using customer-supplied names, text, photographs, artwork or other personalisation, different return conditions may apply to those products.

This does not affect your rights if a personalised item is faulty, damaged, incorrect or otherwise covered by applicable consumer law.

Australian Customers

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where goods fail to meet applicable consumer guarantees, Australian customers may be entitled to a repair, replacement, refund or other remedy provided by law.

Our 30-Day Happiness Guarantee is provided in addition to these rights.

European Union, European Economic Area & United Kingdom Customers

Customers whose orders are delivered within the European Union, European Economic Area or United Kingdom may have additional statutory consumer rights, including a right to withdraw from eligible purchases within 14 days of receiving their order.

These rights apply independently of our 30-Day Happiness Guarantee and are not limited by this policy.

If you wish to exercise a statutory withdrawal right, contact us at hello@beanprix.com and we'll provide the appropriate instructions.

Refunds

If a refund is approved, we'll issue it to your original payment method unless another resolution has been agreed with you.

Once a refund has been issued, please allow up to 10 business days for it to appear in your account. Processing times can vary depending on your bank or payment provider.

If more than 15 business days have passed since we've confirmed that your refund was issued, please contact us at hello@beanprix.com.